Privacy Policy
Last Updated: 17 June 2025
Introduction
At Kenji Ramen & Izakaya ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our restaurants in Canggu, Berawa, Seminyak, and Legian, use our website (kenjiramen.com), or interact with our services.
This Privacy Policy complies with Indonesian Personal Data Protection Law No. 27 of 2022 (UU PDP) and international standards to ensure your data is handled responsibly.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
Make reservations at our restaurants
Place orders for delivery
Contact us for events or inquiries
Subscribe to our promotional communications
Interact with us through our website or social media
This may include:
Name and contact details (phone number, email address)
Delivery address (for delivery orders only)
Dietary preferences or special requests
Event details and requirements
Information Automatically Collected
When you visit our website, we automatically collect:
Device and browser information
IP address and general location data
Website usage patterns and analytics data
Cookie data and preferences
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
Remember your preferences and improve user experience
Analyze website traffic and performance through Google Analytics
Deliver personalized advertising through social media platforms (Facebook, Instagram)
Ensure website security and functionality
Third-Party Advertising: We use Google Ads and social media advertising services. These services may use cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to our site and other sites on the internet.
Your Cookie Choices: You can control cookie settings through your browser preferences. You may opt out of interest-based advertising by:
Visiting Google's Ad Settings at ads.google.com/preferences
Visiting aboutads.info for other advertising networks
Adjusting settings on social media platforms
Please note that disabling cookies may affect some website functionality.
How We Use Your Information
We use your personal information to:
Process reservations and deliver your orders
Communicate about your bookings, orders, or event inquiries
Send promotional updates, special offers, and event announcements (with your consent)
Improve our website and services through analytics
Ensure security and prevent fraud
Comply with legal obligations and business record-keeping
Legal Basis: We process your data based on:
Your consent (for marketing communications)
Contract performance (for reservations and orders)
Legitimate interests (for analytics and security)
Legal obligations (as required by Indonesian law)
Information Sharing
We do not sell your personal information to third parties. We may share your information only in these limited circumstances:
Service Providers: Trusted third-party service providers who help us operate our business (such as CRM software, website analytics, and payment processing), all bound by confidentiality agreements
Legal Requirements: When required by Indonesian law, court orders, or to protect our legal rights and safety
Business Operations: Between our restaurant locations in Canggu, Berawa, Seminyak, and Legian for operational coordination
All third-party service providers are contractually required to protect your information and use it only for specified purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
Secure data storage and transmission
Access controls and authentication
Regular security assessments
Staff training on data protection
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Your Rights Under Indonesian Law
Under Indonesian Personal Data Protection Law (UU No. 27/2022), you have the right to:
Access: Request information about personal data we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal obligations)
Portability: Request transfer of your data in a structured format
Restriction: Request limitation of processing activities
Objection: Object to certain processing activities
Withdraw Consent: Withdraw consent for marketing communications at any time
To Exercise Your Rights: Contact us using the information provided below. We will respond to your requests within the timeframes required by Indonesian law.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Reservation Data: Until completion of service and resolution of any issues
Marketing Data: Until you withdraw consent or request deletion
Analytics Data: In anonymized form for business improvement purposes
Legal Compliance: As required by Indonesian law
Marketing Communications
With your consent, we may send you:
Promotional offers and special deals
Event announcements and invitations
Restaurant updates and news about our Canggu, Berawa, Seminyak, and Legian locations
Opt-Out: You can withdraw consent for marketing communications at any time by:
Contacting us directly
Following unsubscribe instructions in our messages
Updating your preferences when you contact us
Children's Privacy
Our services are not directed to children under 17 years of age (in accordance with Indonesian law). We do not knowingly collect personal information from children under 17. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
International Data Transfers
If we transfer your personal data outside of Indonesia, we ensure appropriate safeguards are in place to protect your information in accordance with Indonesian data protection requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will:
Post the updated policy on our website with a new "Last Updated" date
Notify you of material changes through our website or direct communication
Obtain new consent where required by law
Data Protection Officer
As required by Indonesian law, we have designated responsible personnel for data protection matters. For privacy-related inquiries, please use the contact information below.
Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Kenji Ramen & Izakaya
Website: kenjiramen.com
Email: info@kenjiramenizakaya.com
Phone: +62 811 3960 5857
Our Restaurant Locations:
Canggu, Bali, Indonesia
Berawa, Bali, Indonesia
Seminyak, Bali, Indonesia
Legian, Bali, Indonesia
Governing Law
This Privacy Policy is governed by the laws of the Republic of Indonesia, including:
Personal Data Protection Law No. 27 of 2022 (UU PDP)
Law No. 11 of 2008 on Electronic Information and Transactions (as amended)
Other applicable Indonesian regulations
Any disputes relating to this Privacy Policy will be subject to the jurisdiction of Indonesian courts.
This Privacy Policy was last updated on 17 June 2025 and is effective immediately.