Privacy Policy

Last Updated: 17 June 2025

Introduction

At Kenji Ramen & Izakaya ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our restaurants in Canggu, Berawa, Seminyak, and Legian, use our website (kenjiramen.com), or interact with our services.

This Privacy Policy complies with Indonesian Personal Data Protection Law No. 27 of 2022 (UU PDP) and international standards to ensure your data is handled responsibly.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Make reservations at our restaurants

  • Place orders for delivery

  • Contact us for events or inquiries

  • Subscribe to our promotional communications

  • Interact with us through our website or social media

This may include:

  • Name and contact details (phone number, email address)

  • Delivery address (for delivery orders only)

  • Dietary preferences or special requests

  • Event details and requirements

Information Automatically Collected

When you visit our website, we automatically collect:

  • Device and browser information

  • IP address and general location data

  • Website usage patterns and analytics data

  • Cookie data and preferences

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and improve user experience

  • Analyze website traffic and performance through Google Analytics

  • Deliver personalized advertising through social media platforms (Facebook, Instagram)

  • Ensure website security and functionality

Third-Party Advertising: We use Google Ads and social media advertising services. These services may use cookies to serve ads based on your prior visits to our website. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to our site and other sites on the internet.

Your Cookie Choices: You can control cookie settings through your browser preferences. You may opt out of interest-based advertising by:

Please note that disabling cookies may affect some website functionality.

How We Use Your Information

We use your personal information to:

  • Process reservations and deliver your orders

  • Communicate about your bookings, orders, or event inquiries

  • Send promotional updates, special offers, and event announcements (with your consent)

  • Improve our website and services through analytics

  • Ensure security and prevent fraud

  • Comply with legal obligations and business record-keeping

Legal Basis: We process your data based on:

  • Your consent (for marketing communications)

  • Contract performance (for reservations and orders)

  • Legitimate interests (for analytics and security)

  • Legal obligations (as required by Indonesian law)

Information Sharing

We do not sell your personal information to third parties. We may share your information only in these limited circumstances:

  • Service Providers: Trusted third-party service providers who help us operate our business (such as CRM software, website analytics, and payment processing), all bound by confidentiality agreements

  • Legal Requirements: When required by Indonesian law, court orders, or to protect our legal rights and safety

  • Business Operations: Between our restaurant locations in Canggu, Berawa, Seminyak, and Legian for operational coordination

All third-party service providers are contractually required to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure data storage and transmission

  • Access controls and authentication

  • Regular security assessments

  • Staff training on data protection

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights Under Indonesian Law

Under Indonesian Personal Data Protection Law (UU No. 27/2022), you have the right to:

  • Access: Request information about personal data we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal data (subject to legal obligations)

  • Portability: Request transfer of your data in a structured format

  • Restriction: Request limitation of processing activities

  • Objection: Object to certain processing activities

  • Withdraw Consent: Withdraw consent for marketing communications at any time

To Exercise Your Rights: Contact us using the information provided below. We will respond to your requests within the timeframes required by Indonesian law.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Reservation Data: Until completion of service and resolution of any issues

  • Marketing Data: Until you withdraw consent or request deletion

  • Analytics Data: In anonymized form for business improvement purposes

  • Legal Compliance: As required by Indonesian law

Marketing Communications

With your consent, we may send you:

  • Promotional offers and special deals

  • Event announcements and invitations

  • Restaurant updates and news about our Canggu, Berawa, Seminyak, and Legian locations

Opt-Out: You can withdraw consent for marketing communications at any time by:

  • Contacting us directly

  • Following unsubscribe instructions in our messages

  • Updating your preferences when you contact us

Children's Privacy

Our services are not directed to children under 17 years of age (in accordance with Indonesian law). We do not knowingly collect personal information from children under 17. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

If we transfer your personal data outside of Indonesia, we ensure appropriate safeguards are in place to protect your information in accordance with Indonesian data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will:

  • Post the updated policy on our website with a new "Last Updated" date

  • Notify you of material changes through our website or direct communication

  • Obtain new consent where required by law

Data Protection Officer

As required by Indonesian law, we have designated responsible personnel for data protection matters. For privacy-related inquiries, please use the contact information below.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Kenji Ramen & Izakaya

Our Restaurant Locations:

  • Canggu, Bali, Indonesia

  • Berawa, Bali, Indonesia

  • Seminyak, Bali, Indonesia

  • Legian, Bali, Indonesia

Governing Law

This Privacy Policy is governed by the laws of the Republic of Indonesia, including:

  • Personal Data Protection Law No. 27 of 2022 (UU PDP)

  • Law No. 11 of 2008 on Electronic Information and Transactions (as amended)

  • Other applicable Indonesian regulations

Any disputes relating to this Privacy Policy will be subject to the jurisdiction of Indonesian courts.

This Privacy Policy was last updated on 17 June 2025 and is effective immediately.